The protector can be returned within 3 months after the purchase:
- If the Fistula Protect protector has visible damages, scratches or the size of the vein does not match the shape of the Fistula Protect protector, the provider will make a new protector or refund 100% of the purchase price (at the customer’s option), but the customer must, with at least 3 (three) pictures demonstrate the actual existence of the defect.
- If the customer is not comfortable with wearing the Fistula Protect protector and does not use it for this reason, the provider will return 70% of the purchase price to the customer or EUR 40 less than the paid purchase price, if the goods are purchased during the discount period.
In this case the customer must return the goods to the address: Slivnica pri Celju 33a, 3263 Gorica pri Slivnici, Slovenia, and give the reason for asserting the provider’s voluntary guarantee in writing, the customer can also use the withdrawal form withdrawal form. The shipping cost of returning the goods is covered by the buyer, unless it is a defective product, in which case the shipping cost is covered by the provider based on a prior agreement with the buyer.
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