Frequently asked questions
Both protectors are intended to protect the area of the arm where the AV fistula was surgically created. In this place are the scar of the operation and the vein with high blood flow into which the arterial needles are inserted. As a result, the largest bulges – aneurysms – usually form in this area.
New AV fistula protector is intended for all patients who have just had an AV fistula operation or whose aneurysms have not yet developed/enlarged. We recommend purchasing this protector for all patients with a newly created AV fistula, as it is vital that the operation area is protected from impacts and cuts during the initial months. The protector can be safely used as long as the aneurysms are smaller than 1 centimeter, otherwise, the shield may limit blood flow and function of the AV fistula. You can order the protector in our online shop, where you also choose your arm size.
When aneurysms develop (which depends on each individual patient, the thickness of the vessel wall, and the blood flow in the AV fistula) and are larger than 1 centimeter, we make Protector for developed AV fistula. The protector is adapted to the shape of the AV fistula and is made for each patient individually. Thus, the shape of the protector provides protection and does not limit the blood flow in an already existing AV fistula. You can order the protector in our web store, and read more about the purchase process here.
We also adapt the protection to all AV fistulas in the area of the elbow. In the area of the elbow, we use soft Kevlar material and thus enable the user to bend the arm freely. Kevlar protects the elbow area from cuts and does not hinder the user in everyday activities.
If you think that your AV fistula is in a place where the creation of protection might be more difficult to implement, send us an inquiry at email@example.com. Please follow the instructions below to attach pictures and videos to the email. Download instructions for scanning.
The protector is suitable for washing in a washing machine at a temperature of 30 degrees Celsius. After washing the protector, just air dry it at room temperature. Not suitable for ironing.
After receiving your email with all the necessary information, video and pictures and receiving the payment, we will start making your protector. We will make the protector and send it within 10 working days*.
* In the event that we receive an above-average number of orders in a certain period, the production of the protection may take longer. You will be informed about the progress.
The protector can be returned within 3 months after the purchase:
- If the Fistula Protect protector has visible damages, scratches or the size of the vein does not match the shape of the Fistula Protect protector, the provider will make a new protector or refund 100% of the purchase price (at the customer’s option), but the customer must, with at least 3 (three) pictures demonstrate the actual existence of the defect.
- If the customer is not comfortable with wearing the Fistula Protect protector and does not use it for this reason, the provider will return 70% of the purchase price to the customer or EUR 40 less than the paid purchase price, if the goods are purchased during the discount period.
In this case the customer must return the goods to the address: Slivnica pri Celju 33a, 3263 Gorica pri Slivnici, Slovenia, and give the reason for asserting the provider’s voluntary guarantee in writing, the customer can also use the withdrawal form withdrawal form. The shipping cost of returning the goods is covered by the buyer, unless it is a defective product, in which case the shipping cost is covered by the provider based on a prior agreement with the buyer.
Read more in General terms and conditions